Plan your holiday orders ahead of time! Keep an eye on our SHIPPING DEADLINES.

General FAQ

Orders

Shipping & Returns

Holiday Shipping Deadlines

To ensure delivery in time for the holidays, please stick to the following shipping carrier deadlines:


U.S. Shipping
 

For delivery by December 7:
 
Shipping MethodOrder ByDelivery Time*

FedEx Ground

Nov 19

10 Bus. Days

UPS

Nov 23

3–7 Bus. Days

USPS Priority Express

Nov 30

2–5 Bus. Days

For delivery by December 14:
 
Shipping MethodOrder ByDelivery Time*

FedEx Ground

Nov 26

10 Bus. Days

UPS

Nov 30

3–7 Bus. Days

USPS Priority Express

Dec 7

2–5 Bus. Days

For delivery by December 21:
 
Shipping MethodOrder ByDelivery Time*

FedEx Ground

Dec 3

10 Bus. Days

UPS

Dec 7

3–7 Bus. Days

USPS Priority Express

Dec 14

2–5 Bus. Days


International Shipping
 

For delivery by December 7:
 
Shipping MethodOrder ByDelivery Time*

USPS International

Nov 11

14 Days

FedEx Economy

Nov 17

10 Days

UPS

Nov 22

5–7 Bus. Days

FedEx Priority

Nov 23

7 Days

For delivery by December 14:
 
Shipping MethodOrder ByDelivery Time*

USPS International

Nov 18

14 Days

FedEx Economy

Nov 24

10 Days

UPS

Nov 30

5–7 Bus. Days

FedEx Priority

Dec 1

7 Days

For delivery by December 20:
 
Shipping MethodOrder ByDelivery Time*

USPS International

Nov 24

14 Days

FedEx Economy

Dec 1

10 Days

UPS

Dec 6

5–7 Bus. Days

FedEx Priority

Dec 7

7 Days

*Estimated delivery time starts when the order ships. Due to anticipated carrier delays, please note that we cannot guarantee orders will be delivered in time for the holidays.

Product Care

Nylon & Canvas Care

Nylon

To clean our Recycled Ripstop Nylon and Heavyweight Nylon products, machine (or hand) wash cold and line dry.

Canvas

Nearly all of our Canvas products are machine washable, with the exception of bags with hardware (such as top zip closures), which should be spot cleaned. Since heat can be damaging to the integrity of the fabric, we recommend line drying, as it is more gentle (and better for the environment!).

Leather Care

Cleaning

We recommend using a natural leather cleaner and conditioner to care for both full and top grain leathers. While spot removers and cleaners can be used for slight stains and general maintenance, professional leather cleaning will be the most effective to properly care for your bag.

Color Transfer

Some color transfer may occur with darker colored leathers. Before first use, we suggest rubbing the surface of the bag with a terry towel. Likewise, our lighter colored leathers are more susceptible to picking up color transfer from pigmented materials such as colored denim.

Conditioning

Conditioning your full grain leather bag can help to coat the leather and alleviate color transfer. Because this type of leather is unfinished, we recommend conditioning to maintain the longevity of your bag. Possible conditioners include mink oil and saddle soap. Please be mindful that mink oil and saddle soap may cause some darkening to occur and we suggest testing a small amount on an inconspicuous area, such as the inside of the handles, before applying conditioner to the entire bag.

Suede

Due to the soft grain of the leather, using a bristle suede brush is best for maintenance and delicate cleaning. We recommend using weather guard spray to coat and protect suede. Although suede leather is particularly prone to color transfer, it is important not to condition your suede leather bag or treat it with any type of oil.

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