We accept payment via Visa, MasterCard, American Express, or Discover.
Can I pay by check?
We are unable to offer terms or payment by check, we only accept pre-payment at this time.
Can I make changes to my order after it's been placed?
We may be able to edit the address on your order within a short window. If this is something you’d like to do, please email firstname.lastname@example.org as soon as possible!
We are unable to adjust quantities on orders that have already been placed.
When will my order ship?
All orders are subject to verification and approval before shipping and may take up to 3 business days to process before leaving our warehouse.
We will do everything possible to ensure your order arrives in a timely manner. Unfortunately, BAGGU cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.
Will I get a tracking number?
As soon as your order is processed and packed you'll receive a shipping confirmation email with tracking information. Please allow at least 24 hours for the tracking information to update before reviewing your tracking status.
Where will my order ship from?
All products ship from our warehouse in California, 95691.
What are my shipping options?
You will have the option to choose from a variety of carriers and shipping methods at checkout.
Do you ship internationally?
We are happy to offer International Shipping for shipping outside of the US via Fedex and DHL. Shipping costs will be calculated automatically upon checkout. BAGGU is not responsible for any import fees or duties on international orders. To calculate import costs, please contact your country's Customs office directly.
Can I use my own shipper account?
Unfortunately we are unable to ship on your account, however, we pass through actual shipping costs and have negotiated competitive rates with our carriers.
Do you accept returns?
We do not accept returns on wholesale purchases.
What if an item is damaged?
We stand behind our products! If you have received damaged or imperfect merchandise, please get in touch right away so we can exchange your items.
Our goal is to make durable products that last a long time, and proper care will help maintain the longevity of your bag! Care instructions vary by product and material type, and can be found on the content tag of your bag. Follow the guidelines below to keep your item looking great for years to come.
Download our sustainability & product care PDF here.
Nylon & Canvas Care
To clean our Recycled Ripstop Nylon and Heavyweight Nylon products, machine (or hand) wash cold and line dry.
Nearly all of our Canvas products are machine washable, with the exception of bags with hardware (such as top zip closures), which should be spot cleaned. Since heat can be damaging to the integrity of the fabric, we recommend line drying, as it is more gentle (and better for the environment!).
We recommend using a natural leather cleaner and conditioner to care for both full and top grain leathers. While spot removers and cleaners can be used for slight stains and general maintenance, professional leather cleaning will be the most effective to properly care for your bag.
Some color transfer may occur with darker colored leathers. Before first use, we suggest rubbing the surface of the bag with a terry towel. Likewise, our lighter colored leathers are more susceptible to picking up color transfer from pigmented materials such as colored denim.
Conditioning your full grain leather bag can help to coat the leather and alleviate color transfer. Because this type of leather is unfinished, we recommend conditioning to maintain the longevity of your bag. Possible conditioners include mink oil and saddle soap. Please be mindful that mink oil and saddle soap may cause some darkening to occur and we suggest testing a small amount on an inconspicuous area, such as the inside of the handles, before applying conditioner to the entire bag.
Due to the soft grain of the leather, using a bristle suede brush is best for maintenance and delicate cleaning. We recommend using weather guard spray to coat and protect suede. Although suede leather is particularly prone to color transfer, it is important not to condition your suede leather bag or treat it with any type of oil.
What you need to know:
We offer screen printing and embroidery for quantities large and small, plus all-over prints, custom colors and custom woven tags for larger projects.
Interested? Email us at email@example.com with a description of your project, and we will be in touch with information on custom options and pricing within one business day. (We're available 10AM-6pm PST.)
How it works:
1.) Pick your bag shape and customization options.
2.) Prep and provide us with a vector file of your artwork.
3.) We work our magic and deliver your custom BAGGU bags.
We are excited to partner with authorized stores around the world, however acting as distributor or exclusive agent of BAGGU without BAGGU's explicit permission is against our wholesale policy and will result in a revoked account. To stay in good standing, accounts need to represent a positive brand mix and display clear merchandising as a business-to-consumer enterprise.
At this time territory exclusivity cannot be guaranteed and is subject to change when necessary.
We are only able to guarantee a seamless customer service experience if we are the exclusive sellers of BAGGU products on Amazon.com, and therefore we do not offer wholesale to stores that intend to resell our products on Amazon.com. If we discover our products on Amazon.com, we do our best to identify the retailer and request removal.